Troubleshooting

Stuck somewhere? Don't worry, we are here to help!

Which browsers does Stackby support?

At this point, you will be able to use Stackby on Google Chrome and Firefox.  For best experience, we recommend you update to the latest version as well.

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By Rachit

updated 21 days ago

Why is Stackby not loading?

As we continue to investigate this issue on our end, you can hard reload the Chrome browser in the following ways -  Press Ctrl+Shift+R and for Mac Press Cmd+Shift+R Right Click on the browser...

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By Rachit

updated 21 days ago

My stack data is missing!

Don't panic. We will try our best to resolve this for you. But first, ask yourself these questions  Do you have any hide fields, filter or sort enabled on your table?   Did someone delete the data?...

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By Rachit

updated 21 days ago

How to take a screenshot

Screenshot is a static image of what is being displayed on your computer screen. In the course of troubleshooting, Stackby support may ask you to provide a screenshot demonstrating what the issue...

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By Rachit

updated 21 days ago

Contacting us

You can't find what you're looking for? Here are several ways you can reach out to us -  Contact the Stackby Team  When:  Ideas for new features, any issues or bugs, billing questions  Get in touch...

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By Rachit

updated 21 days ago

Sharing your stack with Stackby support

The Stackby team does not have access to your stack without your explicit permission and without you explicitly choose to share your stack with the Stackby support team.  In case of discovering...

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By Rachit

updated 21 days ago

Refund for plans

Stackby does not offer refunds on any plans. We can however turn it into future credits you can use for any of the plans.

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By Rachit

updated 21 days ago

How to open developer console

A developer console is a tool that logs information associated with web pages, such as javascript, network requests and security errors. The information displayed in the Developer Console can be...

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By Deepak Agarwal

updated 21 days ago

How to take a Screenshot

All of us have taken a screenshot of something or the other at some point in time. You can take a screenshot on different devices using different methods. Before we get into the intricacies of the...

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By Deepak Agarwal

updated 21 days ago