Which browsers does Stackby support?
At this point, you will be able to use Stackby on Google Chrome and Firefox. For best experience, we recommend you update to the latest version as well.
Why is Stackby not loading?
As we continue to investigate this issue on our end, you can hard reload the Chrome browser in the following ways - Press Ctrl+Shift+R and for Mac Press Cmd+Shift+R Right Click on the browser Reload button Use F12 to open Chrome Dev tools If...
My stack data is missing!
Don't panic. We will try our best to resolve this for you. But first, ask yourself these questions Do you have any hide fields, filter or sort enabled on your table? Did someone delete the data? Do you have any hide fields, filter or sort enabl...
Contacting us
You can't find what you're looking for? Here are several ways you can reach out to us - Contact the Stackby Team When: Ideas for new features, any issues or bugs, billing questions Get in touch either by - Sending us an in-app message by clic...
Sharing your stack with Stackby support
The Stackby team does not have access to your stack without your explicit permission and without you explicitly choose to share your stack with the Stackby support team. In case of discovering issues, Stackby support may ask you to grant the supp...
Refund for plans & add-ons
Stackby does not offer refunds on any plans or add-ons purchased (Powerups), as per our terms of service . We can however turn it into future credits you can use for any of the plans. Note: Stackby gives 14-days free trial on our business plan...
How to open developer console
A developer console is a tool that logs information associated with web pages, such as javascript, network requests and security errors. The information displayed in the Developer Console can be very helpful for the Stackby Support Team when we ar...
How to take a Screenshot
All of us have taken a screenshot of something or the other at some point in time. You can take a screenshot on different devices using different methods. Before we get into the intricacies of the process, let us understand the meaning of the term...
How to update email address
While we are working on the functionality, where you can update your email from Account Settings. You can reach out to us on support: support@stackby.com or our chat with the email address you'd like to update to.
Sharing stack with Stackby Support
In the course of troubleshooting issues you found, please share the stack with clients@stackby.com for us to solve the issue. The Stackby support team never ever looks at your stack without your permission. As soon as the issue is resolved, the...
Does Stackby offer phone support?
Stackby offers support functionality over email rather than over the phone. Click on “Talk to a human” on your right hand side from your dashboard Else click on “ ? “ on the top right corner of your stack select “ Talk to a human”. Our team is ha...
