Troubleshooting

Stuck somewhere? Don't worry, we are here to help!

Which browsers does Stackby support?

At this point, you will be able to use Stackby on Google Chrome and Firefox.  For best experience, we recommend you update to the latest version as well.

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By Rachit

June 29, 2021

Why is Stackby not loading?

As we continue to investigate this issue on our end, you can hard reload the Chrome browser in the following ways -  Press Ctrl+Shift+R and for Mac Press Cmd+Shift+R Right Click on the browser Reload button  Use F12 to open Chrome Dev tools  If...

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By Rachit

June 29, 2021

My stack data is missing!

Don't panic. We will try our best to resolve this for you. But first, ask yourself these questions  Do you have any hide fields, filter or sort enabled on your table?   Did someone delete the data? Do you have any hide fields, filter or sort enabl...

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By Rachit

June 29, 2021

Contacting us

You can't find what you're looking for? Here are several ways you can reach out to us -  Contact the Stackby Team  When:  Ideas for new features, any issues or bugs, billing questions  Get in touch either by -  Sending us an in-app message by clic...

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By Rachit

June 29, 2021

Sharing your stack with Stackby support

The Stackby team does not have access to your stack without your explicit permission and without you explicitly choose to share your stack with the Stackby support team.  In case of discovering issues, Stackby support may ask you to grant the supp...

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By Rachit

June 2, 2022

Refund for plans & add-ons

Stackby does not offer refunds on any plans or add-ons purchased (Powerups), as per our terms of service .  We can however turn it into future credits you can use for any of the plans.  Note: Stackby gives 14-days free trial on our business plan...

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By Rachit

October 1, 2022

How to open developer console

A developer console is a tool that logs information associated with web pages, such as javascript, network requests and security errors. The information displayed in the Developer Console can be very helpful for the Stackby Support Team when we ar...

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By Rachit

October 5, 2021

How to take a Screenshot

All of us have taken a screenshot of something or the other at some point in time. You can take a screenshot on different devices using different methods. Before we get into the intricacies of the process, let us understand the meaning of the term...

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By Rachit

June 29, 2021

How to update email address

While we are working on the functionality, where you can update your email from Account Settings. You can reach out to us on support: support@stackby.com or our chat with the email address you'd like to update to. 

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By Anjali Daga

July 7, 2022

Sharing stack with Stackby Support

In the course of troubleshooting issues you found, please share the stack with  clients@stackby.com  for us to solve the issue. The Stackby support team never ever looks at your stack without your permission.  As soon as the issue is resolved, the...

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By Anjali Daga

August 5, 2022

Does Stackby offer phone support?

Stackby offers support functionality over email rather than over the phone.  Click on “Talk to a human” on your right hand side from your dashboard Else click on “ ? “ on the top right corner of your stack select “ Talk to a human”. Our team is ha...

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By Anjali Daga

August 8, 2022