Troubleshooting

Stuck somewhere? Don't worry, we are here to help!

Which browsers does Stackby support?

At this point, you will be able to use Stackby on Google Chrome and Firefox.  For best experience, we recommend you update to the latest version as well.

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By Rachit

updated over 1 year ago

Why is Stackby not loading?

As we continue to investigate this issue on our end, you can hard reload the Chrome browser in the following ways -  Press Ctrl+Shift+R and for Mac Press Cmd+Shift+R Right Click on the browser...

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By Rachit

updated over 1 year ago

My stack data is missing!

Don't panic. We will try our best to resolve this for you. But first, ask yourself these questions  Do you have any hide fields, filter or sort enabled on your table?   Did someone delete the data?...

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By Rachit

updated over 1 year ago

Contacting us

You can't find what you're looking for? Here are several ways you can reach out to us -  Contact the Stackby Team  When:  Ideas for new features, any issues or bugs, billing questions  Get in touch...

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By Rachit

updated over 1 year ago

Sharing your stack with Stackby support

The Stackby team does not have access to your stack without your explicit permission and without you explicitly choose to share your stack with the Stackby support team.  In case of discovering...

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By Rachit

updated 4 months ago

Refund for plans & add-ons

Stackby does not offer refunds on any plans or add-ons purchased (Powerups), as per our terms of service .  We can however turn it into future credits you can use for any of the plans.  Note: ...

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By Rachit

updated 3 days ago

How to open developer console

A developer console is a tool that logs information associated with web pages, such as javascript, network requests and security errors. The information displayed in the Developer Console can be...

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By Rachit

updated 12 months ago

How to take a Screenshot

All of us have taken a screenshot of something or the other at some point in time. You can take a screenshot on different devices using different methods. Before we get into the intricacies of the...

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By Rachit

updated over 1 year ago

How to update email address

While we are working on the functionality, where you can update your email from Account Settings. You can reach out to us on support: support@stackby.com or our chat with the email address you'd...

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By Anjali Daga

updated 3 months ago

Sharing stack with Stackby Support

In the course of troubleshooting issues you found, please share the stack with  clients@stackby.com  for us to solve the issue. The Stackby support team never ever looks at your stack without your...

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By Anjali Daga

updated about 2 months ago

Does Stackby offer phone support?

Stackby offers support functionality over email rather than over the phone.  Click on “Talk to a human” on your right hand side from your dashboard Else click on “ ? “ on the top right corner of...

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By Anjali Daga

updated about 2 months ago